One customer. Five channels. Five different ‘yous.’
Emma has ordered seven times. But your store, email, ads, loyalty and support each remember a different fragment, so every channel treats her like a first-time stranger.
A shopper gets to checkout and vanishes, and nothing follows up while they’re still deciding.
The hardest, most expensive order to win, the first one, and most never turn into a second.
You keep paying to reach people who already bought, instead of finding the ones who look like them.
Every order, every channel, one profile.
Shopify or your store pushes every order, cart and product onto the contact, so HubSpot knows exactly what each customer bought, and when.
Welcome, replenish, renewal and win-back run as automated email and SMS journeys, triggered by what people actually do.
Customer audiences sync to Meta and Google, so you suppress existing buyers and spend on lookalikes instead.
Show up on their channel. Not just your list.
One HubSpot timeline, every channel it can reach. We build the interactive WhatsApp, in-app, SMS and email moments that actually get a reply, triggered by what a customer just did, not a Monday blast.
Consumer brands we’ve done this for
